Support & Maintenance

Support Agreements

Specifically tailored to your company’s needs, support is probably the most important ingredient in the smooth running of your I.T infrastructure.

Our Support agreements range from support for single computer systems to multi-user, multi-site networks running various software packages. Unlike Ad-Hoc support our agreements can be budgeted for with pre-arranged pricing.

We guarantee to give you, the customer peace of mind. If a problem arises it can be resolved quickly and efficiently, either on site, remotely or simply on the telephone. Supporting you when you need it.

CM2 IT Services stays up to date with improvements and advances for supporting and monitoring networks. It is possible, subject to contract, for us to monitor, maintain and support multiple computers inside your corporate network from our office or from any remote location.

Many of our clients with support agreements have taken advantage of remote support services where we are able to remotely monitor all systems including individual user desktop computers. This allows for unsurpassed flexibility and near real-time problem determination and solving.

Click here for more detail regarding our Network Managed Services.

Ad-Hoc Support

Ring or email us straightaway to let us know the exact problem you are having. We will let you know how the issues can be resolved, how long it will take and an estimate of how much it will cost to put things right. We can organise coming to you, remotely helping, collecting your PC for offsite repair using the collect & return service (surcharge applies) or you can drop your computer/laptop directly to us instead.

Should we identify additional work during the course of the job we will contact you before carrying out any additional work or if we need to alter the cost estimate. Once you are happy we will go ahead. An invoice will be provided and payment is requested at delivery.

Please view our terms and conditons here