Call us on: 01245 905688

CM2 IT Services

Great Baddow

Chelmsford

Essex CM2 9RP

Email: enquiries@cm2it.co.uk

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T: 01245 905688

E: office@cm2it.co.uk

CM2 IT Services

Great Baddow

Chelmsford

Essex, CM2 9RP

Cm2 IT © 2014                                                                                                                                                                                                 Terms & Conditions

                   

                       

cm2 IT Services, Great Baddow, Essex: phone

01245 905688


                    Expertise when you need IT     

Serving Essex & Surrounding areas



FAQ’s

Managed services

Proactive Monitoring/Maintenance

Why wait for a problem to happen? Know everything possible about your systems, equipment, applications and network before a problem arises. CM2 IT Services automatically analyses, diagnoses and resolves issues by remotely accessing your equipment before they become problems to you, saving you time and money.


CM2 IT Services can monitor your network including Servers and Workstations. When an error occurs, we will notify you and quickly resolve the issue. Our Remote Management & Monitoring solution can be installed quickly and requires minimal effort on your part. It provides an easy-to-use interface, patch management, and detailed reporting.


Server and workstation health

Sometimes poor network performance, slow servers and unexplained crashes are down to poorly performing or under resourced devices.  Problems like these can be hard to diagnose especially when the device is currently misbehaving.  CM2 IT Services continuously monitors the health of network devices and will alert you to problems as they start to happen when there is still time to do something about it.


Remote Access

CM2 IT Services has remote access to any registered device meaning we are able to jump on to a device and either fix the issue(s) quickly and easily without disturbing you or can assist a user either with an issue or with a spot of application advice there and then.


Patch management

CM2 IT Services has a complete suite of patch management tools in one application. With new vulnerabilities announced every week and hundreds of different applications running on our customers’ networks, deploying effective patch management is critical to being able to maintain the health and security of your systems.


Alerting & Viewing with Immediate notification

CM2 IT Services is notified immediately when problems occur giving us information as to what device has the problem and what the problem is – vital information for resolving the problem.


Hardware/software Asset Tracking & Inventory

Do you need to know exactly what is in use on your network?  CM2 IT Services’ Asset tracking built in to our Remote Management & Monitoring offering is included for every registered device giving you detailed reports on hardware and software installed across your network.


In-depth systems reporting

CM2 IT Services will give you detailed reports as to the health of your system on a weekly, monthly or both basis.  We can use these reports to recommend updates/upgrades that would improve your network’s performance and allow us to demonstrate trends with any recurring problems.


Managed Online Backup

CM2 IT Services understands that your data is the most critical part of your business and with this in mind we have an online backup solution that ties in with the Remote Management & Monitoring tool allowing you to backup your data securely offsite with easy access to restore in the event of accidental data deletion.


Mail Protection

Take the worry out of looking after your Email security with our Email filtering, archiving and continuity with access if your email server is unavailable.

This is a pay as you use service charged on a per user basis – Contact us now for a quote!


Continuity

You can continue accessing, responding to, and sending email messages, even in the event of an on-premise mail server or network outage.  The continuity feature is always available, easy to use, and it goes without saying that it's extremely valuable in the event of a problem with your mail infrastructure.


Industry-leading virus protection

CM2 IT Services’ Mail Protection service provides a unique combination of technologies to defend against email-borne threats, including zero-hour antivirus defense, virtualization-based malware detection technology, and traditional signature-based antivirus engines – together resulting in unmatched malware defense.


Inbound and outbound spam filtering

Robust, highly accurate and adaptive spam detection improves productivity by blocking junk email, including emerging new spam variants.  The service also prevents inappropriate messages from being sent from a customer's network -- protecting your company’s reputation, improving overall email deliverability, and alerting CM2 IT Services as to the presence of any compromised systems.


Network defense

CM2 IT Services’ Mail Protection service prevents directory harvest attacks and email-based denial of service attacks by limiting and controlling inbound SMTP traffic, protecting your network and your mail server.


Intuitive web-based control panel

The customizable web-based control panel allows CM2 IT Services or end-users to manage the service with a minimum of effort, while also providing users with access to queued messages in the event of an on-premise mail server failure.


Hosted individual junk mail quarantines

The service can retain detected spam messages in quarantine, outside of your company's network. Users can access the quarantine at any time.  Users can also receive, up to three times per day, a convenient, automatically emailed summary of detected spam messages with a link next to each message allowing the user to easily release any potential false positives from the quarantine.


Message logging and search

Administrators can easily determine the delivery status of an inbound or outbound message, via a message search tool that provides full delivery logs with detailed tracking information, including the specific response from the receiving mail server.


Optional integrated archive

At any time, partners can easily enable the integrated, affordable, and easy-to-use MAX MailArchive service for one or more domains, to provide a complete solution for email security, continuity, and archive.


Contact us now to start a 30-day free trial for your domains.





cm2 IT Services, Great Baddow, Essex

Our services > Managed services

At CM2 IT Services we can offer you a complete managed service. We utilise a Remote Monitoring and Management tool which includes Proactive Monitoring, Remote access, Managed Anti-Virus, Web Content Filtering, Asset Tracking and Managed Online Backup for your essential files.


We don’t tie you into a long term contract this is a pay as you use service – some devices may need all aspects some may just need to be asset tracked - Contact us now for a quote!


Remote Management & Monitoring - Solving Problems before they arise.


CM2 IT Services’ Comprehensive Remote Management & Monitoring Service includes: